ACCESSIBLE CUSTOMER SERVICE PLAN
Providing Goods and Services to People with Disabilities. Disbrowe Cadillac Ltd. is committed to excellence in serving all customers including people with disabilities.
Assistive devices:
We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods and services.
Communication:
We will communicate with people with disabilities in ways that take into account their disability.
Service animals:
We welcome people with disabilities and their service animals. Service animals are allowed ON the parts of our premises that are open to the public.
Support persons:
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them ON our premises.
Notice of temporary disruption:
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Disbrowe Cadillac Ltd. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time and a description of alternative facilities or services, if available. The notice will be placed ON the doors to our entrances.
Training of staff:
Disbrowe Cadillac Ltd. will provide training to all employees who deal with the public or other third parties ON their behalf: This training will be provided to staff upon hiring. Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act. 2005 and the requirements of the customer service standard
- Disbrowe Cadillac Ltd. plan related to the customer service standard
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- What to do if a person with a disability is having difficulty in accessing Disbrowe Cadillac Ltd. goods and services.
- Staff will also be trained when changes are made to our plan
Feedback process:
Customers who wish to provide feedback ON the way Disbrowe Cadillac Ltd. provides goods and services to people with disabilities can contact our President, Karen Johnson via email karenjohnson@disbrowe.com or call 519-631-7960 x-258. Customers can expect to hear back within seven business days. Complaints will be addressed according to our organization’s regular complaint management procedures.
Availability of Documentation:
This Accessibility Customer Service Plan is a policy that relates to Disbrowe Cadillac practices regarding the provision of services to people with disabilities. This plan may be available, upon request, in a format that is suitable for the individual requesting this documentation. Every effort will be made to process this request in a timely fashion. Please contact the President, Karen Johnson at 519-631-7960 x-258 if you require further assistance.
Modifications to this or other policies:
Policies of Disbrowe Cadillac Ltd. will ensure respect and promote the independence and dignity of people with disabilities. Any policy found not in compliance with this standard will be modified or removed.